Last updated: 12 August 2026
These Terms of Service ("Terms") are a legal agreement between you ("you", "your", or "Customer") and Fifth Dimension ("we", "us", "our", or "the Company").
These Terms of Service ("Terms"), the Data Processing Addendum, and our Acceptable Use Policy set out the agreement between you and Fifth Dimension.
Please take some time to read over them and understand them. By using our Services, you agree to be bound by them, including any changes made to them in accordance with the Terms.
Please read our Privacy Policy, which describes how we collect and use personal information.
PLEASE NOTE YOU MUST NOT USE THIS SERVICE ACTING AS A CONSUMER. THIS SERVICE IS RESTRICTED FOR BUSINESS USE ONLY.
These Terms govern your use of the Service, a software-as-a-service product provided to you for business use.
1.In these Terms, the following definitions apply:
"Content" means any text, graphics, images, audio, video, software, data, or other material.
"Contract" means these Terms and any other documents referred to in them, forming the legal agreement between you and us.
“Customer Content” means any Inputs and Outputs.
"Device" means any computer, tablet, mobile phone, or other device that you use to access the Service.
“Fifth Dimension” meaning depends on the Customer's domicile as defined in clause 33 of this agreement:
a)For US Jurisdiction: Fifth Dimension (US), Inc. 169 Madison Ave STE 15258, New York, NY 10016 - EIN: 33-3523597
b)For Singapore Jurisdiction: Fifth Dimension AI Operations (SG) Pte. Ltd. 20A Tanjong Pagar Road, Singapore 088443. UEN: 202611994N
c)For UK Jurisdiction: Fifth Dimension AI Ltd. Creo, 60 Margaret St, London, W1W 8TF. Company number: 14629178.
“Input” means any data or materials submitted by the Customer to the Software for processing, including but not limited to text, audio files, video files, documents, or images, in order to generate or assist in generating an Output.
“Intellectual Property Rights” means all trade secrets, patents and patent applications, trademarks (whether registered or unregistered and including any goodwill acquired in such trademarks), service marks, trade names, copyrights, moral rights, database rights, design rights, rights in know-how, rights in Confidential Information, rights in inventions (whether patentable or not) AI-generated works, machine learning models, training datasets, algorithmic processes, neural network architectures, proprietary data compilations, synthetic data, data processing methodologies and all other intellectual property and proprietary rights (whether registered or unregistered), including but not limited to rights in derivative works, transformative works and works created through computational processes and all other equivalent or similar rights which may subsist anywhere in the world together with all enhancements, improvements, modifications, and derivative works thereof, regardless of the method of creation or generation.
“Output” means any final output provided to the Customer arising as a result of any Input.
"Service" means the Fifth Dimension Solo software application and website provided by us.
"Subscription" means your ongoing right to access the Service pursuant to a chosen payment plan.
“Usage Data” means data performance, usage and diagnostic data collected by or feedback provided to Fifth Dimension relating to your use of the Software and Services. It may contain user queries, but not the results of those queries.
2.To use the Service, you:
a)must be at least 18 years old.
b)are responsible for maintaining the confidentiality of your account password and for restricting access to your account.
c)agree to accept responsibility for all activities that occur under your account or password.
3.The Service is provided on a subscription basis. We offer various subscription plans as detailed on our website at solo.fifthdimensionai.com ("Subscription Plans"). You may choose the plan that best suits your needs.
4.We will charge you the fees stated in your chosen Subscription Plan ("Fees").
i)Fees are billed monthly in advance.
ii)Your subscription continues automatically on a monthly basis until you cancel it.
iii)You authorise us to charge your chosen payment method (such as credit card or debit card) for the Fees each month.
iv)You must keep your payment details up to date.
v)If your payment method fails, we will attempt to notify you so you can provide a valid payment method.
5.If you do not pay the Fees when due, we may suspend your access to the Service. If payment is not received within 30 days of the due date, we may terminate your subscription.
6.We may change our Fees. If we increase the Fees for your Subscription Plan, we will provide you with at least 30 days' notice before the increase takes effect. If you do not wish to pay the increased Fees, you may cancel your subscription before the increase takes effect without penalty.
7.You must use this Service in compliance with the Acceptable Use Policy.
8.You agree not to use the Service for any unlawful purpose or in any way that could damage the Service.
9.You must not:
i)Use the Service to develop any products or services that compete with our Services, including to develop or train any artificial intelligence or machine learning algorithms or models or resell the Services.
ii)Use the Service to decompile, reverse engineer, disassemble, or otherwise reduce our Services to human-readable form, except when these restrictions are prohibited by applicable law.
iii)Use the Service for any illegal or unauthorised purpose;
iv)Attempt to gain unauthorised access to the Service, other accounts, computer systems, or networks connected to the Service;
v)Interfere with or disrupt the Service or servers or networks connected to the Service (eg DDoSing Services, or Spamming);
vi)Transmit any worms, viruses, or other malicious code; or
vii)Use the Service to harass, abuse, or harm another person.
10.We and our licensors own all intellectual property rights in the Service, the software, the text, graphics, design, and the "look and feel" of the Service.
11.We grant you a limited, non-exclusive, non-transferable licence to use the Service for your use in accordance with these Terms.
12.You retain ownership of any content you upload or create using the Service. However, you grant us a licence to use, store, and process that content solely to provide the Service to you.
13.Notwithstanding the foregoing, Fifth Dimension may use (a) Customer Content and (b) Usage Data to develop, improve, and support its Software and services provided it is in aggregated and de-identified/anonymised form such that (i) it cannot identify the Customer, (ii) is incapable or recognising or reconstructing any Customer Confidential Information or personal data, and (iii) it cannot be reverse-engineered, correlated or combined with other data to identify the Customer or reveal customer confidential information. Such processed data will no longer be considered to be Customer Content.
14.Warranties: Fifth Dimension warrants to the Customer that:
a)Performance Warranty. During the Term the Software will conform in all material respects with the Agreement.
b)Viruses. Fifth Dimension will use commercially reasonable efforts, consistent with current industry practices, to ensure that its Software contains no material computer viruses, Trojan horses, worms or other similar malicious code.
c)Services. Fifth Dimension will perform Services with reasonable skill and care in accordance with generally accepted industry standards.
d)Infringement. The provision and use of the Software and Services in accordance with this Agreement will not infringe any third-party Intellectual Property Rights.
e)Compliance with Law. The Services will comply with all laws applicable to Fifth Dimension in the performance of its obligations under this Agreement.
15.Performance Remedy: If Fifth Dimension fails to comply with the warranties set out in clause 14(a) or 14(c) above, and the Customer provides written notice to Fifth Dimension of non-compliance, Customer's remedy is, at Fifth Dimension's option, to repair, re-perform, or replace the non-conforming elements of Fifth Dimension's Service.
16.Infringement Remedy: The Customer's primary remedy for breach of the warranty in clause 14(d) is for Fifth Dimension, at its expense, to: (i) secure the Customer's right to continue using the affected Services; (ii) modify the Service so they are non-infringing but functionally equivalent; or (iii) terminate the affected Services and provide a pro-rata refund of any prepaid Fees for the unused portion of the Services. This remedy is without prejudice to any other rights or remedies the Customer may have which cannot be excluded by applicable law.
17.Bugs: While Fifth Dimension makes reasonable efforts to ensure its Software is free from material errors, it does not warrant that its Software will be free from all minor bugs, errors, or omissions.
18.DISCLAIMER: EXCEPT WHERE STATED OTHERWISE IN THIS AGREEMENT:
a)NEITHER PARTY MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
b)ALL WARRANTIES, CONDITIONS AND OTHER TERMS IMPLIED BY STATUTE OR COMMON LAW ARE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW (INCLUDING, WHERE THE AGREEMENT IS GOVERNED BY THE LAWS OF SINGAPORE, THE UNFAIR CONTRACT TERMS ACT 1977 (CAP. 396) OF SINGAPORE), EXCLUDED FROM THIS AGREEMENT. FOR THE AVOIDANCE OF DOUBT, EACH EXCLUSION AND LIMITATION OF LIABILITY IN THIS AGREEMENT APPLIES ONLY TO THE EXTENT THAT IT IS REASONABLE IN THE CIRCUMSTANCES AND SATISFIES THE REQUIREMENT OF REASONABLENESS UNDER THE APPLICABLE LAW.
c)NONE OF THE OUTPUTS OR SERVICES CONSTITUTE LEGAL, FINANCIAL, COMPLIANCE, OR OTHER PROFESSIONAL ADVICE. THE CUSTOMER IS RESPONSIBLE FOR VERIFYING ALL OUTPUTS PRIOR TO RELYING ON THEM, AND FIFTH DIMENSION DISCLAIMS ANY LIABILITY ARISING FROM DECISIONS MADE BASED ON SUCH OUTPUTS.
d)IF THE CUSTOMER USES ANY PRE-RELEASE, TRIAL, OR BETA FEATURE OF THE SOFTWARE ("BETA SERVICE"), SUCH BETA SERVICE IS PROVIDED 'AS IS' AND WITHOUT WARRANTY OF ANY KIND. IT MAY ALSO BE CHANGED OR DISCONTINUED AT ANY TIME, AND FIFTH DIMENSION WILL HAVE NO LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE BETA SERVICE. THE PARTIES ACKNOWLEDGE THAT PARTICIPATION IN ANY BETA SERVICE IS ENTIRELY VOLUNTARY AND THE CUSTOMER HAS BEEN GIVEN THE OPPORTUNITY TO DECLINE PARTICIPATION. THE CUSTOMER FURTHER ACKNOWLEDGES THAT BETA SERVICES MAY CONTAIN DEFECTS OR ERRORS AND BY CHOOSING TO USE THEM, IT ACCEPTS ALL ASSOCIATED RISKS.
19.Nothing in these Terms excludes or limits our liability for:
a)death or personal injury caused by our negligence;
b)fraud or fraudulent misrepresentation; and
c)any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
20.We are only liable to you for losses that are a foreseeable consequence of our breach of these Terms or our negligence. Losses are foreseeable if they were an obvious consequence of our breach or were known to both you and us at the time you started using the Service.
21.Neither Party shall be liable to you for any:
i)Loss of profit;
ii)Loss of revenue;
iii)Loss of business; or
iv)Loss of business opportunity.
22.Subject to clause 19, our total aggregate liability to you for all claims arising out of or in connection with these Terms or the Service, including but not limited to liability in contract (including indemnities, if any), tort (including negligence), misrepresentation, restitution, equity or otherwise, shall not exceed the greater of:
i)$100, or
ii)The total Fees paid by you in the 12 months immediately preceding the claim.
23.Artificial intelligence and large language models are frontier technologies that are still improving in accuracy, reliability and safety. When you use our Services, you acknowledge and agree:
a)Outputs may not always be accurate and may contain material inaccuracies even if they appear accurate because of their level of detail or specificity.
b)Actions may not be error free or operate as you intended.
c)You should not rely on any Outputs or Actions without independently confirming their accuracy.
d)The Services and any Outputs may not reflect correct, current, or complete information.
e)You are solely responsible for the accuracy, quality and legality of Customer Content and for its use of Outputs
24.The Services may integrate or interoperate with applications or software provided by third parties ("Third Party Applications"). Third Party Applications are provided by third parties under their own terms and conditions, and Fifth Dimension makes no representations or warranties concerning, and has no liability for any Third Party Application. If the Customer chooses to use or enable a Third Party Application with the Services, the Customer consents to Fifth Dimension exchanging relevant Customer Content with such Third Party Application as necessary for the integration.
25.We process your personal data in accordance with all relevant data protection regulations.
26.Please read our Privacy Policy, available at fifthdimensionai.com/privacy, which explains how we collect, use, and protect your personal data.
27.You represents and warrants that you have all necessary rights, consents, and authorizations to provide personal data to Fifth Dimension and to permit its processing under this Agreement. You acknowledge that Fifth Dimension relies on your instructions with respect to the scope, direction and extent to which Fifth Dimension is entitled to use and process the Customer personal data. You also acknowledge that it controls what data you upload onto the Services and therefore what personal data is processed by Fifth Dimension. By using the Service, you consent to such processing.
28.We want you to be happy with the Service. You have the right to cancel your subscription at any time.
i)You can cancel by logging into your account and using the "Cancel Subscription" feature.
ii)Cancellation will take effect at the end of the current billing period. You will not receive a refund for the current billing period, but you will not be charged for any subsequent periods.
29.We may suspend or terminate your access to the Service immediately if:
i)You breach these Terms;
ii)We reasonably suspect you are using the Service for illegal or unauthorised purposes;
iii)We are required to do so by law; or
iv)We decide to discontinue the Service (in which case we will provide you with reasonable notice).
30.Upon termination, your right to use the Service will cease immediately. We will delete your account data in accordance with our retention policy, unless we are required by law to retain it.
31.We may update, modify, or discontinue the Service at any time. We will try to give you reasonable notice of significant changes, but we reserve the right to do so without notice where necessary for security or legal reasons.
32.We may amend these Terms.
i)If the changes are beneficial to you or have no material adverse effect, we may post the new Terms on our website and notify you via email.
ii)If the changes are to your detriment, we will provide you with at least 30 days' notice before the changes take effect.
iii)If you do not agree to the new Terms, you may cancel your subscription before the changes take effect. If you continue to use the Service after the changes take effect, you will be deemed to have accepted the new Terms.
33.The Governing law and jurisdiction shall vary depending upon the domicile of the Fifth Dimension customer:
a)Where Customer is domiciled in the US, then this Agreement will be governed by New York law, with disputes subject to the exclusive jurisdiction of New York state and federal courts located in New York County, New York “US Jurisdiction”; or
b)Where Customer is domiciled in Singapore or any country in the Asia-Pacific region (including but not limited to Australia, New Zealand, Japan, South Korea, India, Indonesia, Malaysia, Thailand, the Philippines, Vietnam, Hong Kong, Taiwan, and the People's Republic of China), then this Agreement will be governed by the laws of the Republic of Singapore, with disputes subject to resolution by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the SIAC for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore, the tribunal shall consist of one arbitrator, and the language of the arbitration shall be English (“Singapore Jurisdiction”); or
c)For all domicile's other than those included within the US Jurisdiction, or the Singapore Jurisdiction, then this Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Contract or its subject matter or formation “UK Jurisdiction”.
34.All notices given by you to us must be sent to Fifth Dimensions' relevant Registered Address as set out in Clause 1. We may send notices to you via email or by posting on the Service.
35.Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
36.No Waiver: If we fail to enforce any of these Terms, it does not mean we waive our right to enforce them in the future.
37.Assignment: These Terms may not be transferred or assigned by you without our prior written consent, but may be assigned by us without restriction.
38.Subcontracting: With the exception of any obligations set out in the Data Processing Addendum, Fifth Dimension may subcontract its obligations under this Agreement, in whole or in part, without your prior written consent. Fifth Dimension remains liable for the subcontracted obligations and accepts full responsibility for its subcontractors’ actions or inactions.
39.Third Party Beneficiaries: This Agreement does not confer any benefits on any third party unless it expressly states that it does.
40.Export Control: The Services are subject to the applicable export control laws of various countries such as the U.S., U.K., and Singapore (including the Strategic Goods (Control) Act 2002), and the parties agree to comply with all laws in this regard. In particular, with respect to the use you make of Fifth Dimension’s Services, it will not cause Fifth Dimension to be in violation of such export control laws.
41.Publicity: We may use your company name for case studies or any similar marketing purposes. We may use the email address you provide us to send you marketing communications in respect of our products; you may unsubscribe from such communications if you no longer wish to receive such communications.
42.Force Majeure: A party is not liable under the Agreement for non-performance caused by events or conditions beyond its reasonable control including, natural disasters, terrorist attacks, wars, riots and armed conflicts, collapse of buildings, fires, floods explosions storms or significant accidents, failure of a utility service, transport or telecommunications network (including internet), pandemics, malicious damage, compliance with any law or governmental order, breakdown of plant or machinery. The affected party must notify the other party of the date on which it started, its likely duration, and the effect of the force majeure event on its ability to perform any of its obligations under the Agreement and use all reasonable endeavours to mitigate the impact on the other party. If the event continues beyond 30 days, the non-affected party may terminate the Agreement.
43.Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.